Thursday, June 9, 2011

Are your People Over Communicating?

Communication overhead is a major pain for large companies. Effective communication and right amount of Information sharing is required but what happens is too many people is trying to convey too many items to too many people in too many ways(email, phone calls, meeting, memos, Town halls). All these noise(people don’t care to what the others are saying) decreases company focus, wastes the most important resource of employees which is time and increases operational(including Technical cost).

Companies need major culture change – follow minimalist philosophy. But before that they need to do some surveys and number crunching – How many man-hours of meetings happen in the company, How many emails are sent and received(check how many emails were sent on same topic because of gap in communication), how many minutes of phone calls are made etc. and then get a pulse from employees – how frustrated they are with communication overhead and how they think this can be reduced.

This should then be benchmarked with companies of similar nature and statistics of best performing companies. Do you have any other thoughts on this?

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